Privacy Policy

Last Updated:

Introduction

At handmadesyatelie, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our appliance and electronics repair services.

Information We Collect

We collect various types of information to provide and improve our services:

  • Personal information you provide: name, email address, phone number, mailing address
  • Device and repair information: device type, model, serial number, repair history, and diagnostic details
  • Automatically collected data: IP address, browser type, device identifiers, operating system, pages visited, time spent on pages, and referring website addresses
  • Payment information: billing details processed through secure payment processors
  • Communication records: emails, phone call logs, and service notes

How We Use Your Information

We use your information for the following purposes:

  • Providing repair services: processing service requests, scheduling appointments, performing diagnostics and repairs
  • Communication: sending service updates, repair confirmations, warranty information, and responding to inquiries
  • Business operations: processing payments, managing customer accounts, maintaining service records
  • Service improvement: analyzing usage patterns, enhancing website functionality, developing new services
  • Legal compliance: meeting legal obligations, responding to legal requests, protecting rights and safety
  • Marketing: sending promotional communications (with your consent), personalizing content and advertisements

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Contract performance: processing necessary to fulfill our service agreement with you
  • Legitimate interests: processing for our business operations, fraud prevention, and service improvement
  • Consent: processing based on your explicit consent for marketing communications or optional features
  • Legal obligation: processing required to comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service providers: trusted third parties who assist in business operations, payment processing, website hosting, and analytics
  • Legal requirements: when required by law, court order, or government regulation
  • Protection of rights: to protect our rights, property, safety, or that of our customers and others
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected users
  • With your consent: when you have explicitly authorized us to share your information

Data Protection

We implement comprehensive security measures to safeguard your personal information:

  • Technical safeguards: encryption in transit and at rest, secure servers, firewalls, and access controls
  • Organizational measures: staff training, confidentiality agreements, and limited access to personal data
  • Regular assessments: security audits, vulnerability testing, and incident response procedures
  • Data breach protocols: procedures to detect, report, and respond to potential security incidents

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

Your Rights and Options

Depending on your location, you may have the following rights regarding your personal information:

  • Access: request a copy of the personal information we hold about you
  • Correction: request correction of inaccurate or incomplete information
  • Deletion: request deletion of your personal information under certain circumstances
  • Objection: object to processing of your data for legitimate interests or direct marketing
  • Restriction: request limitation of processing in certain situations
  • Portability: request transfer of your data to another service provider where applicable
  • Withdraw consent: withdraw previously given consent for data processing
  • Complaint: lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the information provided in the Contact Information section. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer data internationally, we implement appropriate safeguards, including:

  • Standard contractual clauses approved by data protection authorities
  • Adequacy decisions recognizing equivalent data protection levels
  • Other legally recognized transfer mechanisms

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law:

  • Service records: retained for the duration of our business relationship and for a period thereafter as required by law
  • Marketing data: retained until you withdraw consent or opt out of communications
  • Legal requirements: retained as necessary to comply with legal obligations, resolve disputes, and enforce agreements
  • Website analytics: aggregated and anonymized data may be retained indefinitely

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

Third-Party Services

Our website and services may integrate with third-party services that collect and process information:

  • Google Ads Conversion Tracking: tracks conversions from our advertising campaigns to measure effectiveness
  • Google Ads Remarketing: uses cookies to show relevant ads to users who have visited our website
  • Google Analytics: collects and analyzes website usage data to help us understand visitor behavior and improve our site
  • Google Maps API: provides mapping and location services, which may collect location data when used

These third-party services have their own privacy policies governing the collection and use of information. We encourage you to review their privacy policies to understand how they handle your data.

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, understand user preferences, and deliver personalized content and advertisements. Cookies help us remember your settings, improve site functionality, and provide relevant information.

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. For detailed information about the types of cookies we use and how to manage them, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

  • We will post the updated policy on this page with a revised "Last Updated" date
  • For material changes, we will provide additional notice through email or prominent website notices
  • Your continued use of our services after changes become effective constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

  • Email: admi@handmadesyatelie.world
  • Phone: +1 515 271 8870
  • Address: 2905 Delaware Ave, Des Moines, IA 50317, United States

We will respond to your inquiries and requests in a timely manner and in accordance with applicable data protection laws.